FAQ
You will find the some of the most common questions that we get asked answered here. If you need further help or advice please do contact us.
How can I pay?
Payment is required when the order is placed or at the time of delivery. Cash, cheque, and all major credit cards are accepted (online only).
How often do you deliver?
We deliver every two weeks, although this is dependent on your requirements and your delivery address. Please contact us to discuss.
Can you deliver if I am not in?
We need access to your coal bunker and instructions on where to leave other ordered goods. Payment can be left in a safe place or with a neighbor, both are at your own risk.
Are my details secure?
Your personal details are purely for delivery details, receipts and invoices. If you would like more information please check our privacy policy here.
How do I pay a bill?
If you have a bill to pay us, its very simple just add your items to the basket, then at the checkout just let us know in the comments that its for a bill.
How much does an emergency delivery cost?
That depends on where you live and how much space we have left for any particular day. We only have a finite amount of space on each vehicle due to weight limits. Always stay in front and have plenty of fuel, however we will do out best to squeeze you in when we can.
WHERE DO YOU DELIVER TO?
Please check our delivery information page, if you are still unsure please contact us.
Can i collect my order
Yes or course. Please do contact us first to make sure we have it ready for you.
Are you VAT registered and what rate do you charge?
Yes. Our VAT number is 811 7344 50. If your products are to be used only as a fuel we charge a reduced 5% VAT rate as long as your order is 1 tonne or less. If you are are using any of our fuel products for any other reason other than fuel please get in touch so we can adjust the rate for you. For more information please check GOV.UK here.
Covid-19 company update
As a company that deals with many customers and suppliers daily, we have decided to make some major changes for the foreseeable future regarding collection of money and contact with our customers to help protect both our staff and customers. At J W Pudsey & Son LTD we believe that exchanging information with our customers is of upmost importance so we would like to inform you we have made the following compulsory changes.
- ALL customers now MUST stay inside while we deliver your fuel. Although we like keeping in touch and having a chat with our customers however this is a necessary step to protect you, your family and our staff.
- We would like all customers to start paying online through our website for the foreseeable future as exchanging money is an easy way for the COVID-19 virus to be transmitted. However, if this is not possible for any reason you are still welcome to leave cheques or CORRECT cash out for us in a safe place for us to collect.
- If you need to leave us any instructions, please leave us a clear note or get in touch via email or phone.
House coal and wet wood ban
What are the new rules?
Loose Coal Ban 2023
How does the 2023 ban on loose coal affect me?
Why have they banned coal?
Coal fires and stoves are one of the biggest single source of small particle pollutants (PM2.5) which have been linked to many respiratory diseases over the years. They can emit three times the pollutants as road transport. Cutting down the use of non-smokeless coal will help better protect the environment and production of PM2.5.
What can i do to prepare?
Over the next few years think about experimenting with our range of smokeless fuels to see which would better suit your appliance and needs. All of the smokeless fuels we sell are more efficient than the normal house coal and produce more heat. The only downside is the lack of a good flame which could always be fixed with a log or two.
Pre-pack Coal Ban 2021
How does the 2021 ban on pre-pack coal affect me?
Why have they banned pre-pack coal?
Basically the same reasons as the loose coal however the government has allowed less time for the changeover with these products.
What can i do to prepare?
Some of our customers do not have access to storage spaces for many different reasons. Customers should investigate alternative ways of storing these products or move to the smokeless as soon as possible to avoid being caught out. Over the next few years think about experimenting with our range of smokeless fuels to see which would better suit your appliance and needs.
Wet Wood Ban
How does the 2021 ban on wet wood affect me?
Why have they banned wet logs?
These contain moisture which when burned creates far more smoke and harmful particles (PM2.5) than dry wood. Green wood can also damage chimneys by allowing large amounts of tar and soot to build up which in turn can cause fires and blocked chimneys. A quarter of all sales of wood for domestic use are from wet wood, which is usually available in small amounts and can be more convenient than dry wood but creates twice as many pollutants. We have always recommended using seasoned or kiln dried wood for your appliances as it creates far less tar, smoke and burns more efficiently.
What can i do to prepare?
If you wish to order some green wood for use on fires you should be doing it soon, however we have always sold seasoned or kiln dried wood products as they have a more efficient cleaner burn and are far cleaner than green wood.
Further notes
- Sales of pre-packed coal that is not smokeless and has a high sulphur content will be phased out by February 2021,
- The sale of loose coal that is not smokeless will end by 2023.
- Sales of wet wood will be phased out from February 2021 (green wood).
- This is not a banning wood or coal burning stoves, open fires or any other appliance.
Loose Coal Ban 2023
How does the 2023 ban on loose coal affect me?
- You will no longer be able to purchase any house or manufactured non smokeless coal loose from 2023.
- This means you will only be allowed to purchase very low sulphur content or smokeless coal after this date.
- You will still however be able to burn these fuels if you have a stock of them after this date however you will not be able to purchase them.
Why have they banned coal?
Coal fires and stoves are one of the biggest single source of small particle pollutants (PM2.5) which have been linked to many respiratory diseases over the years. They can emit three times the pollutants as road transport. Cutting down the use of non-smokeless coal will help better protect the environment and production of PM2.5.
What can i do to prepare?
Over the next few years think about experimenting with our range of smokeless fuels to see which would better suit your appliance and needs. All of the smokeless fuels we sell are more efficient than the normal house coal and produce more heat. The only downside is the lack of a good flame which could always be fixed with a log or two.
Pre-pack Coal Ban 2021
How does the 2021 ban on pre-pack coal affect me?
- You will no longer be able to purchase any house or manufactured coal from petrol stations, diy stores and all other locations if it contains a high sulphur content.
- You will have February 2021 to find alternative ways of storing these products (coal bunkers and sheds) and purchase it loose coal from your local approved merchants until 2023.
- As with the house coal you will still be able to burn these products after these dates however you will not be able to purchase them.
Why have they banned pre-pack coal?
Basically the same reasons as the loose coal however the government has allowed less time for the changeover with these products.
What can i do to prepare?
Some of our customers do not have access to storage spaces for many different reasons. Customers should investigate alternative ways of storing these products or move to the smokeless as soon as possible to avoid being caught out. Over the next few years think about experimenting with our range of smokeless fuels to see which would better suit your appliance and needs.
Wet Wood Ban
How does the 2021 ban on wet wood affect me?
- Wet firewood - is also known as green or unseasoned wood.
- you will no longer be able to purchase this in small amounts.
- All wood must have a moisture content of less than 20%
Why have they banned wet logs?
These contain moisture which when burned creates far more smoke and harmful particles (PM2.5) than dry wood. Green wood can also damage chimneys by allowing large amounts of tar and soot to build up which in turn can cause fires and blocked chimneys. A quarter of all sales of wood for domestic use are from wet wood, which is usually available in small amounts and can be more convenient than dry wood but creates twice as many pollutants. We have always recommended using seasoned or kiln dried wood for your appliances as it creates far less tar, smoke and burns more efficiently.
What can i do to prepare?
If you wish to order some green wood for use on fires you should be doing it soon, however we have always sold seasoned or kiln dried wood products as they have a more efficient cleaner burn and are far cleaner than green wood.
Further notes
- Don't panic, there is plenty of time yet and plenty of help and advice we can give you, just give us a call or speak to us when we deliver your coal.
- Even if you have some coal and wood left when these bans come into effect you can still burn it.
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